Privacy Policy

Last updated: July 31, 2026

PoolManager ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application PoolManager (the "App"), a billiard hall billing and accounting tool. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the "Last updated" date. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Information We Collect

We collect information that you provide directly to us, automatically through your use of the App, and from third parties in limited circumstances.

a) Information You Provide

• Account Information: If you create an account, we may collect your name, email address, a username, and a password.
• Business Data: Our App is designed to help you record billiard hall transactions. You may enter information about your customers (e.g., names, phone numbers, membership details), table usage times, item sales, and billing amounts. While this data is primarily stored locally on your device or in your account, we may process it to provide the Service.
• Customer Support: When you contact us for support, we collect your correspondence and contact details.

b) Information Collected Automatically

• Device and Usage Data: We may collect information about your mobile device, including device model, operating system version, unique device identifiers, and mobile network information. We also collect diagnostic data related to app performance, crash logs, and usage patterns (e.g., features used, session duration).
• Log Data: Our servers automatically record information when you use the App, including your IP address, access times, and the actions taken within the App.

c) Information from Third Parties

• Payment Processors: If the App offers paid features, all payment transactions are processed by Apple’s App Store. We do not collect or store your full credit card details. We may receive a transaction confirmation and subscription status.
• Analytics Providers: We may use third-party analytics tools (such as Google Analytics for Firebase) to collect standard internet log information and details of visitor behavior patterns. This helps us improve the App’s functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the App’s core billing and accounting features.
• To create and manage your user account.
• To store your transaction history and generate reports for your business.
• To communicate with you, including sending technical notices, updates, security alerts, and support messages.
• To monitor and analyze usage trends and improve user experience.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations.

Legal Basis for Processing (for EEA/UK Users):
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data depends on the specific context. Generally, we rely on:

• Performance of a contract (to provide the App services you requested).
• Your consent (which you may withdraw at any time).
• Our legitimate interests (such as improving our App and securing our services), provided they are not overridden by your data protection rights.
• Compliance with legal obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal identification information to third parties. We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Firebase), analytics, and customer support tools. These providers have access to data only to perform tasks on our behalf and are contractually obligated to protect it.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Important Note Regarding Customer Data: You, as the App user and billiard hall operator, are responsible for the customer data you enter. You must ensure that you have a lawful basis to collect and process your customers' personal information in accordance with applicable privacy laws.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Transactional business data is retained within your account for as long as your account remains active, to allow historical reporting. You may request deletion of your data by contacting us. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Restriction/Objection: Object to or request restriction of processing of your personal data.
• Withdraw Consent: If processing is based on consent, you may withdraw consent at any time.

For California Residents (CCPA):
Under the California Consumer Privacy Act, California residents have the right to know what personal information we collect, use, and disclose; to request deletion; and to opt-out of the "sale" of personal information. We do not sell personal information. We do not discriminate against you for exercising any of your CCPA rights. To exercise these rights, please contact us using the details below.

For EEA/UK Residents (GDPR):
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with applicable data protection laws. We would appreciate the chance to address your concerns directly first.

To exercise any of these rights, please contact us at: [Contact Email]. We may need to verify your identity before processing your request.

7. Children's Privacy

Our App is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and stored on servers located outside of your country of residence, including in the United States. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law, such as standard contractual clauses.

9. Third-Party Links

The App may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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